Ups Customer Center Locations (2024)

FAQs

Where can I find an UPS customer care representative? ›

Call our local UPS Customer Center at (888) 742-5877 to speak with one of our attentive, motivated and knowledgeable team members, who can answer any of your questions about domestic or international packages shipped via UPS.

If your parcel has been delivered to a UPS Access Point, please see below how to retrieve it: Please collect your parcel within 10 days, at the Access Point within the opening hours. You can search for Access Point opening hours here.

Yes, if you're a UPS My Choice member, The UPS Store and other UPS Access Point locations can hold your package for up to seven calendar days at no additional charge. Customer centers can hold your package for up to five business days.

Drop Your UPS Packages Off

We've got locations all over and it's totally free. The UPS Store: Multiple, wide-ranging services. UPS Access Point: Drop-off or pickup at local businesses. UPS Drop Boxes: For 24/7 drop-off.

Give our UPS Customer Center a call at (888) 742-5877 to speak with one of our team members.

First and foremost, you can contact UPS directly by phone. The UPS customer service number is +1 404-828-6000. When you call this number, you will be connected to a customer service representative who can answer any questions you may have about your shipment or account. You can also contact UPS via their website.

Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS driver where to leave packages when you aren't home.

You'll need to provide proof of identity at pick up, so bring a photo ID. Customers picking up from a UPS Access Point® will use the touchscreen kiosk at the locker to retrieve the package. To find a package, you can search by: Tracking number.

If you are unavailable when UPS attempts delivery at your address, UPS may deliver your parcel to a UPS Access Point^® location near your home, where your parcel will be held for you to collect for 7 calendar days. After 7 calendar days, your parcel will be returned to the sender as undeliverable.

With UPS Mail Innovations Returns, your customers can conveniently return their packages using their mailbox, postal carrier, local post office or any postal drop box nationwide.

How big of a package can go in an UPS drop box? ›

Size restriction applies to all drop box shipment (maximum size is 16" x 13" x 3").

While there may be some differences in delivery times between UPS and USPS, rest assured that your package will still reach its destination. If you find yourself in this predicament, take immediate action by contacting both UPS and USPS to notify them of the mistake.

Call 1-877-263-8772 and a UPS customer service representative will help you. If you have any questions while using your online UPS C.O.D. remittance statements, please call toll-free 1-877-263-8772 and speak with a UPS representative. Representatives are available Monday through Friday, 9 a.m. to 7 p.m. EST.

(800) 742-5877

United Parcel Service / Customer service

Complaints should be lodged in writing, in the electronic form (including fax, e-mail or contact form on the www.ups.com website) or verbally, for the record.